Instant Albums delivers all orders to our customers via Australia Post or Australian Air Express unless an alternative courier is requested. At this time we can only accept orders online from Australian or New Zealand customers only. If you are from a neighboring country to Australia, please send us your inquiry at email@example.com
All freight charges are either parcel bags or pre paid satchels prices with pre determined prices so it is clearer for you the customer. For peace of mind, all orders via Australian Air Express will be registered (signature required) and insurance can be purchased as an extra to cover the value of your goods. Australia Post Express satchels are not registered, and do not include insurance. A registered post option can be selected at checkout for regular Australia Post parcels (extra $2.70) which includes up to $100 insurance. If you require additional coverage please notify us in the comments field or email. Any claims for lost deliveries is the responsibility of the customer though we will try to assist as much as possible.
Shipping charges will be determined before you pay for your order. Our shipping system will provide you with a list of the most suitable shipping methods. If you are unhappy with our shipment methods please contact us before or after you order. Our shipping prices are determined by the freight provider and include use of high quality padded bags or boxes, with extra bubble wrap/other for the best product protection. Whilst you may find our shipping costs slightly higher than others, we believe that cheap shipping generally means cheap packaging and our product is too good, and your event too important, to risk damage during transit.
As soon as we're able to process payment for your order, we aim to dispatch it within 24 - 72 hours. Generally, you should expect your order to be delivered within 2-3 business days for city centres, and up to 5 days for remote/regional areas.
Receiving your Goods
Australia Air Express will require a signature at delivery. If you are unlikely to be home during standard business hours (9am to 5pm, Monday to Friday) we suggest you provide a business or alternative address, so the goods can be delivered in a more timely manner. Registered Post with Australia Post will also require a signature.
Returns - 100% Satisfaction Guarantee
If you are unhappy with your purchase for any reason you may return your purchase for a full refund (minus $5 processing fee) or replacement within 30 days of the original shipment date where the goods are in perfect condition, suitable for resale once received. Goods damaged in transit are the responsibility of the customer and we may refuse a refund on this basis. You may want to insure your return as we can't be responsible for lost or misdirected returns. Shipping and delivery costs are not-refundable. If you paid for your order by credit card, we will credit you back to the card used in the original transaction.
If any damage occurs during delivery/shipment, please send items in their original packaging for insurance claims purposes.
We can only refund against the credit card used to make the original purchase.
Please direct all returns to:
PO BOX 398
Glenhuntly VIC 3163
If you need to cancel an order please send an e-mail to firstname.lastname@example.org: Returns
If the order has not shipped at the time we receive your request, we will issue a full refund. If the order has already shipped, then unfortunately we are unable to provide a refund.
Ordering & Payment
We can accept order online via our website, over the phone, or via fax if you prefer. As we only ship to Australia, our prices are in Australian dollars and include GST.
Accepted payment methods include payment by Visa and Mastercard and Direct Deposit (upon request).
Your billing address must match the cardholder's statement address for the order to be approved.